Table of Contents

TERMS & CONDITIONS HIGHLIGHTS:

Credit card payments: In order to reduce risk of credit card fraud, we only accept debit and credit card payments via cards that support 3D secure authentication or Strong Customer Authentication. We have the right to ask additional questions and decline any suspicious payments.

Refunds and returns: You may return an unused item in original packaging within 14 days of receiving the item. Items must be returned in the same condition as they arrived. Shipping costs will be not be refunded.

Partial prepayment on backorder and custom order items: Falconclaw has the right to decline credit card payments for backorder and custom items and ask for 30% deposit. Custom items that are made to order are not eligible for refund unless there is a quality deficiency that was reported within 7 days from receiving the product.

VAT: From 1st of July 2021 for all purchases within European Union (EU), all marketplaces are required by EU law to collect Value Added Tax (VAT) and remit to the completent tax authority under certain circumstances. The VAT rate may vary depending on the destination country for your order and the type of goods purchased. Final VAT will be calculated in cart after confirming country where goods will be shipped to. VAT is not applied to the orders shipped outside of EU. 

TERMS AND CONDITIONS (VERSION: 1.4):

Falconclaw offers you a wide range of Night Vision Devices (NVD), NVD accessories, Thermal Vision Devices, lasers, mounts and related articles. The following conditions regulate the contractual relationship between Falconclaw OÜ and consumers and companies that buy products in our shop. You shall accept Terms and Conditions upon purchase.

When purchasing within EU, please be advised, that your rights are also protected by EU e-Commerce Directive 2000/31/EC. For scope of the EU e-Commerce regulations and overview of customer rights please visit:  https://europa.eu/youreurope/citizens/consumers/shopping/index_en.htm

Items

Items listed in the online shop are for commercial use. We systematically and carefully review information on our website, but it is possible that information may be partially incomplete or is not up-to-date. In this case just drop us a line at info@falconclaw.eu and we will fix it ASAP.

Offers

Offer is valid while the stock lasts and may be at any time modified or revoked by Falconclaw.

Payments

Falconclaw supports following payment methods: 

  • bank transfer based on the invoice issued by Falconclaw
  • credit or depit card payments. In order to reduce risk of credit card fraud, we only accept debit and credit card payments via cards that support 3D secure authentication or Strong Customer Authentication. Falconclaw remains right to decline payment that is done using card that does not support strong customer authentication or 3DS. 

Falconclaw remains right to decline credit card payment for backorder items and custom made-to-order items and ask for 30% deposit.

Prices and Taxes

From 1st of July 2021 for all purchases within EU, all marketplaces are required by EU law to collect Value Added Tax (VAT) and remit to the completent tax authority under certain circumstances. The VAT rate may vary depending on the destination country for your order and the type of goods purchased. Final VAT will be calculated in cart after confirming country where goods will be shipped to. 

VAT is not applied to the orders shipped outside of EU. For orders outside of EU customer may be required to pay import tax within their own country. 

Order Processing

Order will not be processed until full payment has arrived on the account of Falconclaw.

Export License

Products that are considered dual-use (DU) may require an export license in order to ship outside of EU. Falconclaw will take care of all required paperwork. Please allow 2-4 weeks to obrain the required license. The moment export license is recieved the order will be shipped and customer will be notified. 

Right of ownership

Until full payment, the items remain exclusive property of Falconclaw. The risk of loss or damage goes to the customer from the delivery.

Shipping

Exact shipping cost will be calculated in cart based on the destination. Within EU average shipping cost is approximately 30 EUR.

Shipping outside of EU

We accept orders from all over the world. Exceptions to this are countries that are subject to embargo and countries that do not allow import of these goods for other reasons. It is customers responsibility to get familiar with the laws in his/hers country of residence and he/she must ensure that it is allowed to import/own the ordered goods.

However, EU regulations and restrictions apply when shipping DU items outside the EU. Please contact us for further information.

Shipping insurance

All orders are covered with shipping insurance that covers any possible damage that may occur during delivery.
Shipping insurance cost is 1% of the value of the purchase and is included in the price.

Complaints

We are carefully reviewing all items before shipping them to you. But if there is any quality deficiency, then it must be reported within 5 days from receiving the product. Complains must be submitted to info@falconclaw.eu. Please provide detailed description and if possible add pictures.

Warranty

All new items come with a warranty. The usual warranty period is 12 months unless specified differently on the product page under Specification (ACT NVD products have a 24 month warranty period).

Warranty does not apply in the following cases:
– Defects that arise from normal use of the product
– Any defects that may occur due to not using the product according to the user manual (common sense applies)
– Self-repair or if a unit has been opened by the non-NVD manufacturer.

Cancellation Policy

Customer may cancel order before order is shipped out.

If for whatever reason customer cancels an order in whole or in part for a made to order item, and if not otherwise agreed upon in writing, a cancellation charge of 20% of the invoice value shall be paid by the customer or be deducted off any refunds.

Returns and Refunds

Customer may return unused product within 14 days from the date of delivery.  Product (and any included items like documentation, hard-case etc.) must be unused and in same condition as they arrived. Opening NVD cancels right to return the product and any warranty that product has. Shipping cost will not be refunded unless returned was caused due to defect..

Custom items that are made to order are not eligible for refund, unless there is a quality deficiency that was reported within 7 days from receiving the product. 

Customer is responsible for following export laws of their country – if customer is not able to send unit back to Estonia, they are not eligible for refund.

To organise a return, please contact us via info@falconclaw.eu. Please be advised, that any shipping costs are not refundable and will be covered by the customer.