Refund policy

Refunds and returns

Consumers in the EU, EEA and UK: may withdraw from an order within 14 days of receiving the goods without giving a reason. Tell us by e-mail at contact@falconclaw.eu before sending anything back; we then confirm the return and tell you where and how to ship it.

Returning the goods is at your cost and risk: you pay the return shipping, insurance and any customs duties, taxes or carrier fees the return causes. The goods must come back complete, unused and in their original packaging with all accessories and documents. You may inspect the goods as you would in a shop; if they show use, wear or handling beyond that, we deduct the loss in value from the refund, which for significant use can be most of the price. We refund the price of the goods and the cheapest standard outbound shipping within 14 days of receiving the goods back, to the original payment method. Import charges you paid in your country are never refunded by us.

Customers outside the EU, EEA and UK: there is no automatic right of withdrawal. We accept returns of non-defective goods at our discretion and on conditions we agree with you in writing.

Made-to-order and custom items cannot be returned unless they are defective.

If a product is faulty or not as described, write to contact@falconclaw.eu with your order number, a description and photos. Where the fault is ours we arrange the return at our cost and repair, replace or refund. Devices that have been opened, modified or repaired by anyone other than us are not covered.

Refused or undelivered parcels, and the full rules, are in our Terms and Conditions: https://www.falconclaw.eu/policies/terms-of-service