FAQ

For in-stock items, handling time is 0-1 business days. Within the EU, delivery typically takes 3-7 business days. Outside the EU, expect 7-14 business days depending on customs. Back-order or special-order items usually ship within 5-30 days. Night vision devices and thermal optics are often made to order and sourced individually per customer. If your order contains both in-stock and made-to-order items, we may ship what's ready first so you don't have to wait.

DHL Express - international
UPS - international
Fedex - international
DPD - EU
Omniva - Baltics

We ship to most of Europe, North America, parts of Asia, and select other destinations. Some countries have restrictions on night vision, thermal, and laser products, which may require an export license or may not be available at all. A few destinations are not available for shipping. For African countries, we work through our partner Mellivora Systems. If you're unsure about your country, contact us or check at checkout.

Shipping cost is calculated at checkout based on your destination and package size. All NVD orders include shipping insurance (1% of purchase value, already included in the price).

Yes. You receive a tracking code by email as soon as your parcel is handed to Posti or FedEx. If you haven't received a tracking email, contact us with your order number and we'll look into it.

You can return unused items in original packaging within 14 days of delivery. Items must be in the same condition as they arrived, including all documentation and accessories. Important: opening a night vision device cancels the right to return and voids the warranty. Custom and made-to-order items are not eligible for returns unless there is a quality defect reported within 7 days of receiving the product. To arrange a return, contact us at contact@falconclaw.eu.

We do

All new items come with a 12-month warranty from the shipment date, unless stated otherwise on the product page. ACT NVD products carry a 24-month warranty. For products not manufactured by Falconclaw, the warranty extends only as far as the original manufacturer's warranty allows. Warranty does not cover defects from normal use, misuse, or unauthorized repair/opening of the device.

Report any quality issues within 5 days of receiving the product. Email contact@falconcalw.eu with a detailed description and photos if possible. All NVD orders are covered by shipping insurance, so damage during delivery is covered.

Compatibility depends on the specific device and mount combination. Check the product page for listed compatibility details. If you're unsure, send us the names or links of both your device and the mount you're considering, and we'll confirm whether they work together.

Night vision amplifies existing ambient light (moonlight, starlight) to create a visible image in darkness. It works best for navigation and general awareness. Thermal imaging detects heat signatures and displays temperature differences, making it effective for detection and target identification at range regardless of lighting. Many users combine both technologies for maximum capability.

We do, we have full spectrum bundles.

Yes, Falconclaw products are designed to work with industry-standard interfaces. For example, the FTO Thermal Overlay is compatible with PVS-14, RNVG, DTNVS, 1431, and L3Harris BNVD (PVS-31A, GPNVG). Falconclaw mounts use standard dovetail and Picatinny interfaces. Check individual product pages for specific compatibility lists, or contact us to confirm your setup.

We accept credit card payments (processed securely through Stripe) and bank transfers. We also accept Apple pay and Google pay. Orders paid by bank transfer are processed once full payment arrives. For custom or made-to-order items, Falconclaw may require a 30% deposit and has the right to decline credit card payment in favor of bank transfer.

All prices on the website include VAT for EU customers. The final VAT rate is calculated at checkout based on your shipping destination. For orders shipped outside the EU, VAT is not applied.

Yes we do, you need to fill in the B2B form and you will get access to tiered pricing.

Yes. Select bank transfer at checkout or contact us at contact@falconclaw.eu for payment details. Note that your order will not be processed until the full payment has been received.