shipping and restrictions

Shipping & Restrictions

We ship Falconclaw products worldwide from our facility in Estonia. This page explains which countries we ship to, which products are restricted where, and what carriers are available.

Last updated: 19 October 2026.

Where we ship

We ship to all 27 EU member states, the EEA (Iceland, Norway, Liechtenstein), the United Kingdom, Switzerland, Australia, Canada, Japan, New Zealand, Israel, and the United States. We also ship to a number of additional countries with restrictions on certain product categories (see below).

We do not ship to Russia, Belarus, or any other country under EU sanctions. This is non-negotiable.

In Africa we currently deliver to South Africa, with more countries being added. Government and defence orders anywhere in Africa are handled by our partner Mellivora Systems at https://mellivorasystems.com/ or info@mellivorasystems.com.

Carriers and transit times

We work with three carriers. Live rates are calculated at checkout based on your destination and parcel weight.

FedEx offers four service tiers: International Economy (3-6 business days), International Priority (1-3 business days), Regional Economy (intra-EU, 3-5 business days), and International Connect Plus (eCommerce-optimized, 2-5 business days). Available worldwide.

UPS offers four service tiers: UPS Standard (intra-EU ground, 2-5 business days), UPS Expedited (3-5 business days), UPS Worldwide Saver (1-3 business days), and UPS Express (next-day to 2 days). Available worldwide.

DHL Express offers two service tiers: DHL Economy (2-5 business days) and DHL Express (1-3 business days). Available in most destinations. Note: DHL does not ship flashlights, weapon lights, scopes, or sights. For those products you will see only FedEx and UPS at checkout.

For destinations within Estonia, the cheapest option is typically FedEx Regional Economy at around €6.

Product restrictions by destination

Some product categories (night vision, thermal imaging, lasers) are export-controlled under EU dual-use regulations. The level of restriction depends on your destination.

Open destinations

All products are available with standard checkout. No additional process required.

EU member states (all 27), Iceland, Norway, Liechtenstein, United Kingdom, Switzerland, Australia, Canada, Japan, New Zealand, Israel.

Israel applicants: civilian approval for night vision and thermal devices is unlikely. Government, defence, and law enforcement orders are processed normally. If you are a civilian, please contact us before ordering to discuss feasibility.

Export licence required

Night vision, thermal devices, and lasers need an export licence for these destinations. We apply for one on orders of 3 or more devices, allow 4 to 8 weeks. Government and police buyers: contact us for any quantity. Other products (lights, mounts, gear) ship normally.

All other destinations we ship to, including Albania, Argentina, Bosnia and Herzegovina, Brazil, Faroe Islands, Gibraltar, Greenland, Indonesia, Kosovo, Mexico, Moldova, Montenegro, North Macedonia, Serbia, South Africa, South Korea, Taiwan, Turkey and Ukraine.

To start the process, email contact@falconclaw.eu with the product link and your delivery address. We will confirm feasibility within 2 business days.

Forbidden for restricted categories

Night vision, thermal devices, and lasers cannot be shipped to these destinations under current regulations. Other products (lights, mounts, gear) ship normally.

United States, India, Guam.

Returns and damage

If your parcel arrives damaged, photograph the packaging and contents before unpacking further, and email contact@falconclaw.eu within 48 hours. We will arrange a replacement or refund.

For change-of-mind returns, you have 14 days from delivery. Items must be unused and in original packaging. Return shipping is at your cost unless the product was defective on arrival.

Customs and duties

For shipments within the EU + EEA, no customs paperwork is required and no duties apply. VAT is included in the price you see at checkout.

For shipments outside the EU + EEA, customs paperwork is generated automatically by our carriers. Some destinations charge import duties and VAT at delivery. These charges are paid by you, the recipient, directly to the carrier or customs authority. Falconclaw cannot pre-pay these charges.

Import charges are the buyer's responsibility and are never refunded. If a parcel is refused or abandoned over import charges, return shipping and any charges the carrier bills us are deducted from the refund. We supply HS codes and a commercial invoice to help clearance.

If you need a commercial invoice, harmonized tariff codes (HS codes), or an end-user certificate for your customs broker, email contact@falconclaw.eu before placing the order.

Contact

For shipping questions, export license enquiries, or anything else: contact@falconclaw.eu.

We respond within 2 business days (Monday-Friday, Estonian business hours).