Review terms
By posting, you agree that we publish your ratings, your text and the name shown on the form with your country on falconclaw.eu. To change or remove your review, email contact@falconclaw.eu and we do it by hand. How we use your data is set out under Privacy below.
Photos you add are published with your review. We use them in our marketing only if you tick that box.
How we check reviews
Who can review. Only people who bought the product from us. After delivery we email a review link to the address on the order. The link is personal and tied to that order. If you received the product as a gift and want to review it, write to us and we will send you a link.
How we check. Every review is matched to a delivered order before it appears. We check for personal data, links, offensive language and copied text. These checks are the same for every rating.
What we publish. Every rating from one to five stars. A review that passes the checks appears once we have checked it, usually within a few days. If a check flags it, a person looks at it within two working days. Photos appear after a person has looked at them, also within two working days.
What we remove
Only reviews that contain threats, harassment or hateful language; someone's personal data (we remove just that part where we can and mark it); content that is not about the product (we move a review about a different product to the right page); illegal content; or reviews not written by the buyer. Where we remove a review, a note says so and why. We never remove or hold back a review because of its rating or because it criticises us.
No rewards. We do not pay, discount, gift or enter anyone in a draw for a review. Staff and their families do not review our products.
Reviews and complaints. A review is for other buyers. If something is wrong, reply to our email or write to us and we will help, whether or not you leave a review, and whatever it says. Getting help never depends on changing or removing a review.
Our replies. We may answer a review publicly. Our answer is marked as ours.
The star rating. The average of all published reviews of this product, with the number of reviews and the spread from one to five stars. Reviews of materially different models are not combined.
Your review, your choice. You can ask us to change or delete your review at any time by writing to us. You can also ask us to show it without your name.
Report a review. Write to us and say which review. We look at every report within two working days.
Privacy
When you write a review we process your ratings, your text, the name you choose to show, the photos you add, and the order it belongs to. We use the order to confirm you bought the product (legitimate interest in publishing genuine reviews, Art. 6(1)(f) GDPR). We publish the review and its photos on our website because you chose to publish them; we use photos in our marketing only if you tick the box to allow it (consent, Art. 6(1)(a)), and you can withdraw that at any time. We remove location and camera data from photos before storing them. An unfinished review is kept as a draft for up to 180 days from our email and then deleted. Published reviews stay while the product page exists. You can ask us to change, anonymise or delete your review at any time; we delete it within one month of your request. Reviews are stored with Google Cloud during submission and on Shopify once published.
Falconclaw OÜ, Tallinn, Estonia. contact@falconclaw.eu