PTT FAQ
THINGS PEOPLE FIND CONFUSING ABOUT PUSH-TO-TALK
PTT FAQ
I can hear but can't transmit. What's wrong?
Most likely a wiring mismatch. Active hearing protection comes in two internal wiring standards, NATO and Peltor. They look identical on the outside, but if your PTT is built for one and your hearing protection is the other, you'll hear audio but your mic won't transmit. The Falconclaw PTT works with both.
My hearing protection doesn't have a boom mic. Can I still use this?
Yes. The PTT has a built-in microphone. You need one of our AUX Comms Adapters (€35 ex. VAT) to connect:
3.5mm adapter, for Sordin Supreme Pro, Howard Leight Impact Sport, and anything with a standard headphone jack.
Peltor 2-pin adapter, for 3M Peltor SportTac, ProTac, and anything with the small Peltor 2-pin socket.
Not sure which? Round socket = 3.5mm. Small 2-pin = Peltor. Or send us a photo.
Do I need a battery?
Only for Bluetooth. Standard radio comms work without any battery. Pop in a CR123 when you want phone calls, Zello, or music. Leave it out when you don't.
People say I'm too quiet on the radio.
Plug in the amplification adapter (included in the box) between your hearing protection and the PTT. Some hearing protection has dynamic mics that produce a weaker signal, the adapter boosts it.
Does this work with Comtacs?
Yes. All Comtac variants, NATO or Peltor wired.
TRI / TCA / FCS replica, which cable?
6-Pin NATO cable.
Can I swap cables in the field?
Yes. No tools needed. Carry a second cable and switch on the spot.
Radio on the back of my plate carrier, cable long enough?
Standard cables are 50cm (front/belt radios). Add the extension cable (€30 ex. VAT) for 100cm total. Works with all cable types.
My radio isn't in the list.
We support 1200+ models. The page shows the most common ones. Contact us and we'll confirm.
Sordins with a comms downlead, do I need an adapter?
Older Sordin models: If your Sordins have a standard Nexus connector, they plug straight into the PTT. No adapter needed.
Sordin T2 models: The T2 introduced a new connector shroud that physically blocks direct connection to the PTT. For T2 models, use the 3.5mm AUX Comms Adapter instead, it bypasses the shroud and works with the PTT's built-in mic.
If your connector looks like the Sordin T2 shroud, use the AUX adapter.
I need a custom cable for a radio that's not listed.
We can create a custom downlead for your radio. Contact us with your radio model and connector details. Minimum order quantity is 50 units.
Is this dual-comm?
Single-comm with Bluetooth as a secondary channel. One radio connection plus Bluetooth to your phone.
ORDERS & SHIPPING
What are your shipping times?
Orders of in-stock items leave our Estonian warehouse within 2 to 3 business days, often sooner. Economy delivery takes about 5 to 6 business days, Express 2 to 3. Full details in our Shipping policy.
Which carriers do you use?
DHL Express, FedEx and UPS. The services available for your country and products are shown at checkout.
Do you ship worldwide?
We deliver to more than 75 countries. Not every product is available in every country: night vision, thermal and laser products are export-controlled, are not available for the United States and need an export licence for some other countries. If checkout offers a shipping method for an item, we can deliver it to you. Government and institutional orders, and larger offers, go through our partner Mellivora Systems.
How much does shipping cost?
Shipping is calculated at checkout from your destination and the items in the cart. Night vision and thermal devices ship free.
Can I track my order?
Yes. You receive a tracking link by e-mail when the parcel is handed to the carrier. If you have not received it, write to contact@falconclaw.eu with your order number.
RETURNS & WARRANTY
What is your return policy?
Consumers in the EU, EEA and UK can return unused, complete items within 14 days of delivery. Custom and made-to-order items can only be returned if defective. The rules are in our Refund policy.
Who pays for return shipping?
For a change-of-mind return, you do, including any duties or fees the return causes. If the product is faulty or we made a mistake, we arrange the return at our cost.
Do your products come with a warranty?
EU consumers have the statutory two-year guarantee of conformity. On top of that Falconclaw gives a 12-month commercial warranty on all new items, longer where the product page says so. Warranty does not cover misuse or devices that were opened, modified or repaired by anyone other than us. Details in our Terms and Conditions, section 11.
What if my item arrives damaged?
Write to contact@falconclaw.eu as soon as you notice it, with your order number, a description and photos, and keep the packaging. We sort it out with the carrier; you are not left with the damage.
PRODUCTS & COMPATIBILITY
How do I know which mount fits my device?
Compatibility depends on the specific device and mount combination. Check the product page for listed compatibility details. If you're unsure, send us the names or links of both your device and the mount you're considering, and we'll confirm whether they work together.
What is the difference between night vision and thermal?
Night vision amplifies existing ambient light (moonlight, starlight) to create a visible image in darkness. It works best for navigation and general awareness. Thermal imaging detects heat signatures and displays temperature differences, making it effective for detection and target identification at range regardless of lighting. Many users combine both technologies for maximum capability.
Do you sell assembled / ready-to-use setups?
Every device page has an add-ons block with the mounts, bridges and accessories that fit it. Add them there and the setup arrives ready to use.
Are your Falconclaw products compatible with other brands?
Yes, Falconclaw products are designed to work with industry-standard interfaces. For example, the FTO Thermal Overlay is compatible with PVS-14, RNVG, DTNVS, 1431, and L3Harris BNVD (PVS-31A, GPNVG). Falconclaw mounts use standard dovetail and Picatinny interfaces. Check individual product pages for specific compatibility lists, or contact us to confirm your setup.
PAYMENTS & ACCOUNT
What payment methods do you accept?
Cards, Apple Pay, Google Pay and Shop Pay at checkout, and bank transfer. Bank-transfer orders ship once the payment has arrived. For custom or made-to-order items we may ask for a 30% deposit and may decline card payment.
Are prices shown with or without VAT?
All prices on the website include VAT for EU customers. The final VAT rate is calculated at checkout based on your shipping destination. For orders shipped outside the EU, VAT is not applied.
Do you offer B2B or dealer pricing?
Yes. Resellers and dealers apply through the Dealer Application form and receive tiered pricing with a dealer login. Everyone gets the automatic bundle prices on the product pages, for example 4 or more PTT units or cables. There is no separate military or police discount: nearly all our customers serve.
Can I pay by bank transfer?
Yes, choose bank transfer at checkout; the payment details are on the order confirmation. The order ships once the full amount has arrived.