TERMS & CONDITIONS HIGHLIGHTS:
Credit card payments: We only accept debit and credit card payments within European Union. Payment is accepted only if your card supports 3D secure authentication (or Strong Customer Authentication). We have the right to ask additional questions and decline any suspicious payments.
Refunds and returns: You may return an unused item in original packaging within 14 days of receiving the item. Items must be returned in the same condition as they arrived. Shipping costs will be not be refunded.
Partial prepayment on backorder and custom order items: Falconclaw has the right to decline credit card payments for backorder and custom items and ask for 30% prepayment. Custom items that are made to order are not eligible for refund unless there is a quality deficiency that was reported within 7 days from receiving the product.
TERMS AND CONDITIONS (VERSION: 1.3):
Falconclaw offers you a wide range of Night Vision Devices (hereinafter NVD), NVD accessories, Thermal Vision Devices, Airsoft guns and related articles. The following conditions regulate the contractual relationship between Falconclaw OÜ and consumers and companies that buy products in our shop. You shall accept Terms and Conditions upon purchase.
When purchasing within European Union (hereinafter EU), please be advised, that your rights are also protected by EU e-Commerce Directive 2000/31/EC. Scope of the EU e-Commerce regulations and overview of customer rights https://europa.eu/youreurope/citizens/consumers/shopping/index_en.htm
NVD and other items listed in the online shop are for commercial use. We systematically and carefully review information on our website, but it is possible that information may be partially incomplete or is not up-to-date. In this case just drop us a line and we will fix it asap.
Offer is valid while the stock lasts and may be at any time modified or revoked by Falconclaw.
You can pay via bank transfer based on the invoice issued by Falconclaw or use credit/debit card direct payment. Credit and debit card payments are accepted within European Union. Cards with 3DS authentication are strongly recommended. Falconclaw remains right to decline payment that is done using card that does not support strong customer authentication or 3DS.
Falconclaw remains right to decline credit card payment for backorder and custom items and ask for 30% deposit.
Order will not be processed until full payment has arrived on the account of Falconclaw.
All prices are inclusive of VAT.
Right of ownership
Until full payment, the items remain exclusive property of Falconclaw. The risk of loss or damage goes to the customer from the delivery.
Exact shipping cost will be calculated in cart based on the destination and package size. Within EU average shipping cost is approximately 30 EUR.
Shipping outside of EU
We accept orders from all over the world. Exceptions to this are countries that are subject to embargo and countries that do not allow import of these goods for other reasons. It is customers responsibility to get familiar with the laws in his/hers country of residence and he/she must ensure that it is allowed to import/own the ordered goods.
However, EU regulations and restrictions apply when shipping NVD items outside the EU. Please contact us for further information.
All NVD orders are covered with shipping warranty that covers any possible damage that may occur during delivery.
Shipping insurance cost is 1% of the value of the purchase and is included in the price.
We are carefully reviewing all items before shipping them to you. But if there is any quality deficiency, then it must be reported within 5 days from receiving the product. Complains must be submitted to email@example.com. Please provide detailed description and if possible add pictures.
All new items come with a warranty. The usual warranty period is 12 months unless specified differently on the product page under Specification (ACT NVD products have a 24 month warranty period).
Warranty does not apply in the following cases:
– Defects that arise from normal use of the product
– Any defects that may occur due to not using the product according to the user manual (common sense applies)
– Self-repair or if a unit has been opened by the non-NVD manufacturer.
Customer may cancel order before order is shipped out.
If for whatever reason customer cancels an order in whole or in part for a made to order item, and if not otherwise agreed upon in writing, a cancellation charge of 20% of the invoice value shall be paid by the customer or be deducted off any refunds.
Returns and Refunds
Customer may return unused product within 14 days from the date of delivery. Product (and any included items like documentation, hard-case etc.) must be unused and in same condition as they arrived. Opening NVD cancels right to return the product and any warranty that product has. Shipping cost will not be refunded unless returned was caused due to defect..
Custom items that are made to order are not eligible for refund, unless there is a quality deficiency that was reported within 7 days from receiving the product.
Customer is responsible for following export laws of their country – if customer is not able to send unit back to Estonia, they are not eligible for refund.
To organise a return, please contact us via firstname.lastname@example.org. Please be advised, that any shipping costs are not refundable and will be covered by the customer.